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How to Enable Two-Factor Authentication (2FA) in SecureAX Business Email Hosting

Two-Factor Authentication (2FA) adds an extra layer of security to your email account by requiring a one-time code in addition to your password.

Important Prerequisites

Before enabling Two-Factor Authentication (2FA), please ensure the following:

  • You have access to a smartphone or device with an authenticator app (e.g., Google Authenticator, Microsoft Authenticator, Authy).
  • You understand how 2FA works and are responsible for maintaining it. Support is not allowed to revoke or reset any 2FA implemented by the customer.
  • Any existing connections with third-party applications (e.g., Outlook, mobile email apps) will be disconnected. You will need to reconfigure these applications after enabling 2FA.
  • You have access to your IT email administrator if a 2FA reset or revocation becomes necessary.

Steps to enable 2FA

  1. Go to your webmail URL
  2. Log in with your email address and password.
  3. Click the More icon on the top-right.
  4. Go to Settings.
  5. Under Two-Factor Authentication, click Enable.
  6. Key in your recovery email
  7. A QR code will be displayed.
  8. Open the authenticator app.
  9. Tap Add account or Scan QR code.
  10. Scan the QR code shown.
  11. Enter the 6-digit code.
  12. Click Check.

Two-Factor Authentication is now enabled. You will now require to use the generated password for third-party applicatoin