How to manage mailbox in Cloud Console

This article demonstrates how IT administrators can easily create, edit, and delete users, as well as perform basic mailbox management tasks under our Cloud Console.

Mailbox Management

1. Create Mailbox
2. Modify & Delete Mailbox

Create Mailbox

1. Open your preferred web browser and navigate to the Cloud Console URL at https://console.secureax.asia/.

2. Under Workspace, click on Mailboxes:

   

3. Click on the domain name you wish to manage to proceed.

   

4. Click on New Mailbox on the upper right hand corner

   

5. Fill up the details for the new user:

   Tip

   Username: [If you wish to create a new user with the mailbox user@yourdomain.com, you will fill up "user" here]

   Password: [To prevent weak passwords during mailbox creation, our system will check against the password policy if you choose to create your own password. Alternatively, you can use the 'Generate Password' button to help create a secure password.]

   Quota: [By default, 5 Gigabytes is set. You can increase or decrease the amount of storage space this user gets]

   

6. Click Create Mailbox once you are ready

7. Your new user account has now been created. You may send the login Username & Password to this user to begin using Email services.

   Tip

   If this is your first time creating a mailbox, you will need to obtain the email server settings. You can find this information by navigating to the Connect Devices section in the Cloud Console. This section provides the necessary details for configuring your mailbox, ensuring that you have the correct settings to establish a connection with the email server.

Modify & Delete Mailbox

1. Open your preferred web browser and navigate to the Cloud Console URL at https://console.secureax.asia/.

2. Under Workspace, click on Mailboxes:

   

3. Click on the domain name you wish to manage to proceed.

   

4. Click on any users you wish to edit or delete

   

5. You can now make changes to the user account

   

   To change a new password, click on Generate Password then Save Changes.

   To increase or decrease the storage space for this user, amend the Quota (GiB) value to your desired value then Save Changes.

   Tip

   1. To temporarily disable this user account (if an employee has left the company), you can choose to either

      1. Suspend, but allow incoming mail: The user will not be able to login to his mailbox. All emails will be kept within the Inbox and will become available until he is permitted to login to his mailbox again.

      2. Suspend and disallow mail: The user will not be able to login to his mailbox. All email senders will receive bounced back email. No emails will be stored in his Inbox.

   2. To delete this user account, click Permanently Delete. Note that once you click Delete, all data within this user account will be permanently destroyed.