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FortiToken Mobile Enrollment

Follow the steps below to install and activate FortiToken Mobile on your mobile device.

1. Check Your Email

Look for an email with the following subject:

FTM Activation on FortiGate

The email contains a QR code required to enroll your device with FortiToken Mobile.

Important: Keep this email accessible on another device, such as your computer, while completing the enrollment on your mobile phone. This makes it easier to scan the QR code.

2. Install FortiToken Mobile

Android

Download FortiToken Mobile from the Google Play Store:

Download FortiToken Mobile for Android

Install the application on your Android device.

Apple iPhone / iPad

Download FortiToken Mobile from the App Store:

Download FortiToken Mobile for Apple

Install the application on your Apple device.

3. Enroll Your FortiToken

After installing the application:

  1. Open FortiToken Mobile.
  2. Tap Scan Barcode.
  3. Allow the application to access your device camera if prompted.
  4. Scan the QR code provided in the FTM Activation on FortiGate email.
  5. Wait for the token to be added to the application.

Once successfully enrolled, your FortiToken will appear in the application and generate a 6-digit authentication code.

4. Using FortiToken for Authentication

When prompted for your FortiToken during login:

  1. Open FortiToken Mobile.
  2. Select the relevant token if you have more than one.
  3. Enter the displayed 6-digit code into the authentication prompt.
  4. Complete the login process.

Note: The authentication code changes periodically. Always enter the latest code displayed in FortiToken Mobile.

Troubleshooting

I did not receive the activation email

Check your Junk, Spam, or Clutter folder.

If the email is still missing, contact your IT administrator.

The QR code cannot be scanned

Make sure:

  • The QR code is fully visible.
  • Your phone camera has permission to access the camera.
  • The QR code is displayed clearly without being cropped.
  • Your phone is not too close or too far from the screen.

I changed or lost my phone

Do not attempt to reuse an old FortiToken enrollment unless instructed by your IT administrator.

Contact your IT administrator to have the FortiToken re-issued or re-enrolled.